This privacy policy explains in detail how Troy Shop Jewellers and its affiliates and subsidiaries (collectively, “Troy Shoppe Jewellers, “troyshoppejewellers.com”, “we”, and “us”) collect, share, use, and safeguard your information. Please read this information before sharing your personal information with us. When you provide your information, you agree to the use, collection, and disclosure of your personal information. Troy Shoppe Jewellers understands the importance of safeguarding your data. We value your privacy.
How We Use the Information that We May Collect
There are many ways in which personal information may be collected. This includes information that you voluntarily provide to us. As well, this includes information that is non-identifiable and is collected automatically.
The Data That You Provide
We may collect information when you visit the Troy Shoppe Jewellers store, when you browse troyshoppejewellers.com, and contact us in person, through email, over the telephone, and online. This information includes the following:
- Your contact information such as your name, phone number, mailing address, email address, etc.
- Your account information. This information may contain your product interests and payment details of past payments.
- Your payment information. This includes your billing address and payment method.
- Other information that may be required to complete orders.
- We do not store credit card information.
Device and Usage Data
When you visit troyshoppejewellers.com we will automatically collect and store information about your visit to the website using browser cookies (see below description) or similar technology. You may disable cookies by instructing your browser to indicate when a cookie is being sent or by instructing your browser to refuse all cookies. Please note that you may not be able to use some features of troyshoppejewellers.com if you disable cookies. We may also collect information such as your IP address, products that you view on the website, and information about web and search terms that led you to troyshoppejewellers.com when you visit troyshoppejewellers.com.
How Troy Shoppe Jewellers Uses Your Personal Data
Troy Shoppe Jewellers uses your personal data to develop, maintain, and provide our services and product offerings. It is also used to prevent fraud, enhance security, and comply with the law.
We use your personal data so that we may:
- Deliver your product or service.
- Communicate with you.
- Develop and improve our products and services.
- Send you marketing communications such as newsletters and emails about current and future products.
- Invite you to events and contests.
We will use your personal data to provide a service or product when it is necessary to perform contractual obligations. The above processing is in Troy Shop Jewellers legitimate interests to maintain our relationship with you, protect our business against fraud, and provide services to you.
Sharing and Disclosure
We do not sell or disclose your personal information to third parties that are non-affiliated except in ways that have been described in this policy or set out at the point when personal data is being collected. We may share your personal information with business partners to improve and maintain our services and product offerings. We use Google Search Console and Analytics to understand how customers experience troyshopppejewellers.com. We may use your data so that we can provide you with targeted marketing such as advertisements and communications. You may opt-out of some of these services by contacting Troy Shoppe Jewellers directly or through the contact medium.
Your personal information may be disclosed by us if there is a need to comply with a legal obligation. Or if there is a reasonable belief that the disclosure of your personal information is necessary to protect you, Troy Shoppe Jewellers, or third parties from a threat of imminent harm such as criminal activities and fraud. Your personal information may be disclosed when permitted by privacy laws such as when it may be needed to administer our rights arising from our relationship with you, and any agreement or transaction.
Cookie Policy
Cookies are small files that contain information that your browser stores on your device. The information in these files is often shared with the owner of the website that you have visited as well as potential third parties and partners of the business. The information that is collected in these cookies may be used to help to improve your experience and to improve the function of the site. We use cookies to provide you with the best possible experience when visiting our website. Cookies enable a website to recognize repeat users. This will facilitate the user’s experience, access, and usage of the site. We will only use cookies for the aforementioned purposes and will not use cookies to identify our website users or track other usages.
Deletion and Retention of Personal Information
Troy Shoppe Jewellers will retain your personal information for as long as is needed to fulfill the purpose for which your personal information was collected and also for the duration required by any applicable laws. We will remove and/or take steps to anonymize your personal information when it is no longer needed.
Site Security
Troy Shoppe Jewellers has security measures in place to protect your personal information from misuse, alteration, and loss. Your personal information is kept in secured facilities and is protected against unauthorized access. We cannot guarantee that the misuse, alteration, or loss of your information may not occur, however, we will make every effort to prevent that from happening.
FINTRAC AND AML
We comply with all FINTRAC and AML (anti-money laundering) policies, as prescribed by law.
External Links
This site may contain links that will take you to other sites. These sites may collect your personal information. This Privacy Policy does apply to third-party sites and their personal data collection.
Children’s Policy
Any child under the age of 18 will not have their personal information knowingly collected by Troy Shoppe Jewellers.
Changes to the Privacy Policy
Troy Shoppe Jewellers may amend or modify this Privacy Policy at any time. Any updated version of this policy will be posted immediately. Please check this policy to see if changes have been made. The continued use of this site will be considered acceptance by you of these changes.
Contact Us
Contact Troy Shoppe Jewellers should you have any questions regarding our Privacy Policy.
WEBSITE ACCESSIBILITY STATEMENT
Troy Shoppe Jewellers are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
We welcome your feedback on the accessibility of our website. Please let us know if you experience accessibility barriers on our site and we will address them as soon as possible.
Please remember, your email is not guaranteed to be delivered so please follow up on the phone if we have not responded to your email.
Should you have any issues, please do not hesitate to email sales@troyshoppejewellers.com and we will gladly address any questions or concerns.