Let us know if you have a question and we will add it to our list or write an in-depth blog.
1. What are your store hours?
Our current store hours are 11 AM to 6 PM Tuesday through Saturday. We have extended hours during the two weeks before Christmas.
2. Do I need an appointment, or can I just walk in?
You do not require an appointment. If you want to speak to a specific person, such as the jeweller regarding a specific idea for custom jewellery, an appointment is recommended. It should be noted that each of our staff members is competent to handle specific design or diamond and gemstone inquiries.
3. Where are you located, and is parking available?
We are centrally located south of Chinook Center in Calgary, AB. The building is on the east side of Macleod Trail, next door to The Keg restaurant on the 7000 block. We have two dedicated parking spots in front of our store and lots of extra parking in both the front and back of the store. All of our parking spaces are free.
4. Do you offer financing or payment plans?
Currently, we do not offer any finance plans. We found that the cost of covering these plans has to come from somewhere, and that is invariably built into the cost of the product. In some plans, this can add 10%.
5. Do you offer layaway options?
We do offer a 90-day layaway option with no interest charges and three equal payments.
6. I broke the frame on my glasses. Can you fix them?
On most types of glasses, we can repair them. We have a laser in store that allows us to weld joints on many types of metal. Because this is usually an urgent problem, we try to repair the glasses while you wait if needed.
7. Do you buy gold, silver, or diamonds?
Yes, we buy gold as well as silver and platinum. When it comes to diamonds, we buy them as well if they are natural mined and of good to excellent quality. We also purchase colored gemstones if they are of high quality and have no knicks or scratches.
8. Do you have a trade-up policy for your diamonds?
On natural mined diamonds, we offer a trade-up. If you spend 50% more than the original purchase of your diamond (not the mounting) then you get your original price back against the new purchase. Currently, we do not purchase back or trade up laboratory grown diamonds. The original purchase price may be adjusted according to any new market changes.
9. Do you offer gift cards?
Yes, we do. You can purchase a gift card in the amount of your choice. They do not include GST on the card, but when the purchase is made, the GST can be included. There is no time limit to redeem a card. There is no cash back on the original amount of a card or any balance that may be left on a used card.
10. Are your prices in Canadian dollars and subject to GST?
All the prices shown on our website or in store for our products and services are shown in Canadian dollars and DO NOT include the GST.
11. Can I design my own engagement ring or wedding band?
Of course. We can take your design and make the engagement ring or wedding band of your dreams come to reality. Even if you only have a very rough idea and sketch, we can work with you to make the item in metal. If you are good at sketching or working with computer-aided designs, that makes our job even easier and can even save you some of the costs.
12. How long does the custom design process take?
We suggest three to four weeks for custom jewellery. Some items can be made in under a week, but that can vary according to the complexity of the design.
13. Do you use computer-aided designs (CAD) or hand sketches for custom designs?
We use both. However, today, a nice sketch can cost more to produce than a CAD. A CAD has the advantage of showing several different views at once and can be changed very easily.
14. Can I bring in old jewellery to redesign into something new?
We are happy to work with your old jewellery and make something new and contemporary. This is a regular occurrence in our store. We encourage clients to put unused items or out-of-date looks into new creations. You can also trade old gold, silver, and platinum jewellery towards the cost of the new jewellery.
15. Can I use my own stones in a custom piece?
Yes, you can use your own gemstones and/or diamonds for a custom item that we make for you. Old gemstones or diamonds are much better off being reused than sitting in a drawer or jewellery box unused.
16. Do you sell both natural and lab-grown diamonds?
Troy Shoppe Jewellers offers both natural mined and laboratory grown diamonds in all sizes, shapes and fancy colours. In our white lab-grown diamonds, the quality of the diamonds that we carry is VS1and better and DEF colour. In both types of diamond, we curate only the best cut grades.
17. What’s the difference between natural and lab-grown diamonds?
Natural diamonds come out of mines, oceans or riverbeds and were formed deep in the earth over billions of years. “Lab-grown” or synthetic diamonds are produced in industrial complexes using special equipment, sometimes referred to as ‘growers’, and can take from hours to days to produce depending on the final size desired. In both cases, the crystal is not ready for sale as they need to be cut to shape and polished to produce the beauty of a diamond. Both forms, natural and synthetic are made of the same chemical composition which is pure carbon.
18. Do you sell Canadian diamonds?
We do sell naturally mined Canadian diamonds. Usually, these have to be ordered in, but we do keep a small inventory on hand.
19. How can I be sure my diamond is conflict-free?
We strive to offer conflict-free diamonds and only buy from sources that comply with the Kimberly Process. This is the agreement that diamond miners and producers sign on to, to comply with sanctioning diamonds that may come from conflict areas. Currently, we also ask all of our diamond vendors to provide Attestation forms stating the diamond is not of Russian origin (due to sanctions placed as a result of the war in Ukraine).
20. What’s the difference between diamonds, moissanite, and cubic zirconia?
Each is a totally different chemical composition. Moissanite and cubic zirconia are made to look like diamonds, but wear differently and, with a bit of experience, can be distinguished from each other relatively easily. The cost of each is also different in that cubic zirconia is the least expensive, then moissanite and finally diamond.
21. Do you carry sapphires, rubies, emeralds, and other coloured gemstones?
We love to brag that we carry one of Calgary’s largest selections of coloured gemstones. With our great connections to vendors formed over decades, what we don’t have can be sourced.
22. Are your gemstones treated or enhanced?
Yes, and no! Virtually all colored gemstones receive a treatment of some kind. We only offer gemstones with stable treatments that won’t change colour over time. However, we do offer untreated gemstones as well. Treatment is used to improve the colour of the gemstone and make the gemstone affordable.
23. Do you provide GIA or IGI certification for diamonds?
For our natural mined diamonds, we offer GIA reports with virtually all our diamonds. There is the odd exception, such as smaller sizes and some that are lower quality grades. For our lab- grown diamonds, we use both GIA and IGI certification documents. Although by the middle of 2026, with the change in GIA policy not to offer complete clarity and colour grades on lab-grown diamonds, we will only offer IGI or GCAL reports for lab-grown diamonds.
24. What’s the difference between GIA, IGI, and in-house gemstone and diamond grading?
GIA is the accepted authority worldwide and is thought of to be most accurate and reliable for grading gemstone and diamond quality. IGI is a competing laboratory for quality grading but is often considered to be less reliable and less accurate than GIA. The differences may be very small. An in-house grade may be as accurate as any laboratory, but may also be very far off. It depends on the person grading and how accurate, knowledgeable and ethical they are. While in-house grades may be accurate, they would not be accepted internationally.
25. How do I compare diamond quality using the 4Cs?
Rather than give you a book on the subject check out this link: https://4cs.gia.edu/en-us/blog/gia-diamond-grading-scales/. In simple terms, whiter, higher clarity and best cut grades are the better end of the scale. At Troy Shoppe Jewellers, we offer many color grades mostly J and better and clarity is usually SI1 (sometimes SI2) and better, but cut is rarely less than excellent grades.
26. How much should I budget for an engagement ring?
We always suggest a price you can afford, and that speaks to the message you want to state. The range we sell most of are from $4000 to $12,000. This budget would allow you to purchase you a gorgeous diamond engagement ring or colored gemstone engagement ring. If you wanted to spend more, we carry rings of this range which can be from an understated solitaire to very elaborate statement rings.
27. Do you stock popular styles like solitaire, halo, three-stone, and vintage rings?
We carry many options in every popular style. With over 500 engagement rings in stock, including our own designs not seen anywhere else, our depth of designs of engagement ring designs is extensive. In addition, we monitor current trends on social media and stock many new items that are trending. We carry lab-grown engagement rings and mined diamond engagement rings. We also specialize in custom engagement rings. We offer the best selection of engagement rings in Calgary.
28. What’s the most durable metal for a wedding band?
The most durable metals are often referred to as alternative metals, such as titanium, tantalum and zirconium. Gold and platinum are softer metals, so they would show wear but can be sized and polished, which is not possible for all alternative metal bands. We pride ourselves in having Calgary’s largest selection of wedding bands.
29. Can you engrave wedding bands?
We offer two options to engrave wedding bands: the first is with a hand engraver and the second is with a laser engraver.
30. Do you offer matching his & hers wedding band sets?
This is a trend that has been reignited recently. At one time, matching sets were the norm. Now it is coming back, and we offer almost all of our wedding bands in a ‘his’ and ‘her’ version.
31. Do you offer resizing for rings?
You can bring us rings from other stores, online or previously owned, and we can resize the ring for you if the ring permits. Before proceeding with any sizing, the staff will explain the process, any issues and give an estimate for the cost of the work. We pride ourselves on offering the best ring sizing services in Calgary.
32. How long does resizing take?
We have three onsite goldsmiths and can usually size a ring in three to seven days.
33. Can you repair broken chains or clasps?
Chain repairs or clasp replacement is something we do daily in our on-site workshop. Most broken chain repairs can be ready in three to seven days. The time to complete clasp repair and/or replacement depends on the type of clasp.
34. Do you replace lost stones?
We match and replace lost diamonds or colored gemstones all the time. With our large in-stock inventory, we can often find a replacement in stock.
35. Do you offer pearl restringing?
Restringing of pearls is a service we offer. In fact, we can re-string many different types of beads. Typical pricing for knotted beads and pearls is five dollars per inch. If the pearls are exceptionally small, then the price may increase.
36. Do you rhodium plate white gold?
Rhodium plating over white gold is an important service we offer. We polish items first and then plate the item. While we can rhodium plate over yellow gold, we try to discourage this as the rhodium may not last or adhere as well as on white gold. Rhodium pricing depends somewhat on the market cost of rhodium. Our current price as of November 2025 is $95 per item. Larger items may incur increased costs.
37. How often should I bring in my jewellery for cleaning or inspection?
Whether the jewellery is ours or from another store, we recommend having your jewellery inspected every six months. With how busy people are, every six months may be difficult, however, the least you should consider is annually. The benefits are that any problems, such as worn claws or pushed-over prongs, can be seen and repaired before a diamond or gemstone is lost.
38. Do you clean jewellery for free?
All items we sell are cleaned free of charge for the life of the item. Items brought from other sources have a fee of $20 per item for a complete polish and cleaning.
39. Do you repair watches?
Yes, we repair all types of watches from Vintage to newer styles, as well as fine quality timepieces.
40. Do you replace watch batteries?
We do replace watch batteries. If possible, we will change the battery while you wait. However, we cannot guarantee that all watch batteries can be replaced while you wait, as some brands require specialized tools. Some brands require our watch maker (not on site) to replace the battery to maintain water resistance or due to some special need. The cost is $25 for a replacement.
41. How long does a typical jewellery repair take?
Our turnaround time for jewellery repairs is usually between three and five business days. Having on-site goldsmiths allows us to better track and schedule repairs to be more efficient.
42. Do you offer same-day services?
In rare circumstances, we can offer same-day services, but our policy has always been “first in, first out” so that we can be fair to every customer.
43. Do you provide written appraisals for insurance purposes?
We do provide written jewellery appraisals for insurance purposes. We provide a free appraisal for items over $1,500 that have been purchased from our store. If you wish to have a piece of jewellery appraised that was not purchased from our store, the cost as of January 2026 is $80 plus GST.
44. How often should I update my jewellery appraisal?
Many insurers used to request an update every three to five years. There really is no standard for all the many insurance policies. In today’s volatile gold market, any appraisal that is over a year old is likely out of date by large amounts. We recognize that updating appraisals properly can become costly, but it is outweighed by the potential for lack of proper coverage value in case of a needed replacement. At the least, if your items are karat gold or platinum, or have natural mined diamonds, they should be appraised within the current year.
45. Can you ship jewellery across Canada?
Yes, we do and have often. We have clients as far as the Yukon and Newfoundland. When we ship, we use an overnight courier such as FedEx™ or UPS™.
46. Is shipping insured?
We offer insurance on the items we make, repair or sell. The cost of insurance is dependant on the value of the item or the amount of insurance requested.
47. Do you offer curbside pickup or delivery?
For security reasons, we no longer offer curbside pickups. If the person has physical issues and brings us the claim form as well as letting us know in advance of arrival, we have no< problem making an exception to bring your item to your car if parked out front of our store. There is no extra charge for this; however, we do check identification and keep video of the transaction and licence plate numbers to protect our clients and ourselves from fraudulent actors.
48. What is your return or exchange policy?
Our return policy on items purchase out of the showcase is 30 days for a full in store credit. If sizing a ring was part of the sale, then a fee for sizing may be deducted from the credited amount. On custom orders, our store works very hard to get things 100% and as such there is no return, credit or refund on custom orders.
49. Do you have seasonal sales or promotions?
Our policy has always been to try to offer our best price first. With that in mind, sales and< discounts are not impossible but very small and infrequent. Generally, we offer one selected area sale each year in November as part of our anniversary. The only exception to this is our ‘last chance’ showcase. In this showcase, we put items that, for whatever reason just did not sell in a reasonable time and need to move. The discounts on items in the “last chance” showcase range from 20% to 50% off.
50. How can I best care for and maintain my jewellery at home?
Basic care is usually best accomplished by using a clear, ammonia-free dish soap, diluted in water and applied with a soft toothbrush. If there is a tenacious material stuck in an item, soaking may help. Do not soak or scrub emeralds, opals, pearls or ammolite.
51. Does the thread technique work for removing a stuck-on ring?
We have had dozens of people come into our store where this technique did not work. What makes it a bad idea is that it actual causes the knuckle to swell and can be painful. When you< try this technique, you put a tourniquet on your finger and try to compress it. Virtually every person who comes to us for ring removal says their hand is sore and tender after trying this< technique. Short answer, “DO NOT TRY IT!”
52. Can you remove a ring from a swollen finger without cutting it?
We are not aware of a method to remove a ring from a swollen finger that works without cutting the ring and does not hurt the finger. We have seen and tried many systems over many years, and nothing works that does not cut the ring. If the finger is not badly swollen, there is a small chance that soaking in cold water and a good lubricant, such as a liquid detergent might help, but only if the swelling is very minor.
53. Have natural diamond prices gone down?
Yes, they have and in some cases by large amounts. The introduction of lab-grown diamonds has taken hold of the market for many categories, especially the bridal category. As a result, the demand for natural mined diamonds has dropped and with reduced demand, the prices have also dropped. The category most affected is lower quality natural diamonds. If the diamond has large inclusions or is of lower colour, the price has dropped dramatically. In some cases, the price drop is up to 50% but in many other cases, the drop has been 35%. For small, low-quality natural diamonds, the price drop has been drastic.
54. Can I use my own gold in a custom piece?
You can use your own gold in custom jewellery. However, there are a number of possible limitations. First, you need enough gold. Second, mixing colours of gold, such as white and yellow, may result in odd colours when finished. Third, the final finish may not be very good when reusing gold. Other reasons can happen, which we discuss with our clients to make sure they are aware of all the pros and cons of using their own gold.
55. Do you take trade-ins or upgrades?
Due to our strict standards on cut grades and quality of gemstones, many items that we see are not of a quality that can be reused. We will discuss upgrades when we see the items, but generally speaking, we do not take diamonds or colored gemstones that were purchased elsewhere.
56. Can a ring that has been cut off a swollen finger be repaired?
We have not had a ring that we have cut off a swollen finger in a state that cannot be repaired. Every ring can be repaired and resized to fit again. We recommend a few weeks before sizing a ring after removal, as most people’s fingers have been compressed and swollen, making measuring a finger for sizing very unreliable.
57. I have a huge alexandrite in a ring that was handed down to me. How much would it be worth?
Large, transparent alexandrites with nice colour change are extremely rare and can cost thousands of dollars per carat. Large alexandrites in older rings are virtually always synthetics or imitations, both of which have been available for almost one hundred years. These synthetics and imitations have no value.
58. I have a hollow bangle that broke or bent. Can it be repaired?
Repairing hollow gold items such as a bangle is a very difficult repair. Often the metal is so thin, it won’t take the heat of traditional goldsmith techniques without melting. Using a laser can help but there is no guarantee of a repair. Generally hollow items are not repairable.
59. My ring is a bit tight. Can you stretch it larger?
It is very rare we stretch a ring. Some rings can be stretched a small amount, but at Troy Shoppe Jewellers, we cut the ring, add a piece of comparable metal to the ring, solder, and polish. This is the best way to size a ring and creates the least problems.
60. What is your warrantee policy?
We have always warranted our product for two years against manufacturing issues and/or defects. While we have always tried to have a lenient policy, this is meant to cover issues that might be due to the way the ring was made. It is not intended to cover normal wear and tear. If a ring was caught in a garburator, that would not be normal wear and tear.
61. What is your return policy?
We offer a 30-day return for store credit only, on any item in the showcase, unworn and in it’s original condition. Special orders or custom-made items are not returnable. If the item is to be gifted or presented later than 30 days, the return date can be extended with prior arrangements.
62. My diamond broke, how is that possible?
Diamonds are the hardest substance known to man. However, hardness is not a measure of durability. Diamonds have a grain like wood and are brittle. Hit them just right and they can chip, crack or shatter with the grain. Typically, a diamond will never be an issue to wear every day.
63. I have a broken diamond and wonder if it can be repaired?
In general, most breaks can be repaired. It involves having the diamond repolished. If the diamond is under 0.25ct, it is not worth the cost to repair, as the returned diamond may be worth less than a new diamond of the returned size. In some cases, even larger diamonds that are badly damaged, may not be repairable. It depends on the type of break or how many breaks. Usually, a diamond is chipped. A simple chip is typically repairable. No matter what repair is needed, the returned diamond will be smaller, maybe very minimal or possibly a large amount. It requires an inspection and some measurements to give an estimate of what the likely return would be on the recut and repolished diamond. The one point to note is that the process to repolish or recut a damaged diamond carries some risk. It is possible that some breaks can cause the diamond to shatter or break worse in the process. There is no way to offer a guarantee of what might happen.
64. Can I still wear my chipped or broken diamond?
It can be very risky to continue wearing a chipped or broken diamond. The position of the break can leave the diamond open to break if knocked at the same spot as the chipped or broken diamond. Very minor chips are not likely to be an issue but larger chips make it very likely that the chip will get worse if the diamond is worn. The main thing to point out, is that this applies specifically to rings and bracelets. Pendants and earrings would be very hard to worsen the break simply because of the position the jewellery is worn.
65. I bought my ring online; do you offer a warrantee I can purchase for it?
Sorry, I do not. The best bet is to buy extra insurance on your jewellery and cover it yourself. An excellent company that offers insurance is Jewellers Mutual.
https://www.jewelersmutual.com/
66. What does it mean when you talk about karats and carats?
Karats is a measure of the purity of gold. Pure gold is 24K. To find the purity of the gold, divide the karat by 24 and you get the percentage of gold. An example is: 14K÷24K=0.583, or 58.3% of a 14K item is gold. For carats, this is a weight, five carats is equal to one gram. This form of carat is used as a measure of the weight of gemstones and diamonds.
67. I had a jeweller work on the ring I purchased from another store. Now the store I purchased the ring from says the warrantee is void. Is that normal?
For sure. While some jewellers have excellent skills, it is impossible to tell what they may have done during a repair. If the work performed compromises the integrity of the jewellery, then the problem should fall back to the person that performed the work. But at the same time, if the ring wasn’t very good to start with, the repair can only be as good as the foundation of the ring. Future problems may not be due to a repair, and it would not be fair to ask the jeweller that performed the repair to warrantee the item worked on.
68. I was in the store and told my shank is worn out on my ring and needs to be replaced. What is a shank on a ring?
The shank is the round part of the ring that extends around your finger. Usually, it would be worn out on the underside of the ring, the part that is hidden from view, or the part you see when you look at your palm. Wear on this part of the ring is not unusual. If the ring is very fine and narrow, this type of wear can happen in a few years. On wider rings, it can take decades to wear. The repair involves cutting the shank in two places as close to the top as needed, where the thickest and/or widest part of the ring still has lots of metal. Then a new piece as wide as the cut line is welded in place of the old, removed part.
69. After inspection of why my ring was snagging on my clothes, I was told I needed new tips. What are tips?
Tips, prongs, claws are often used to describe the part of the piece of jewellery that actually holds a gemstone or diamond in place. They are the small part of the jewellery that is bent over the gemstone or diamond. They do wear out over time from rubbing. Replacing them is usually a very typical repair and most good jewellers would be comfortable performing this type of repair. It is very common for wear to occur over many tips at one time. If you are not sure where or how many tips are worn, ask the store to show you. In Troy Shoppe Jewellers, we have a large screen TV, with an attached microscope and can show you what we are looking at, magnified about 200 times.
70. I am divorced and now want to separate my engagement ring from the band it was soldered to. Can that be done, or do I need to live with it?
Absolutely, the rings can be separated. Very often the rings can be brought back to ‘just like new’ when they are separated. The only time that separating the rings can be an issue, is when they were soldered to reinforce the wear of one or both rings. In that case, new shanks (see #11 above) may be needed.
71. Why would you solder rings together?
It is a great idea to solder your wedding band and engagement ring together. It prevents the two (or three rings) from rubbing against each other causing a costly repair years later. If the rings were not soldered together and after many years are very worn, soldering them together can act to reinforce the rings. Especially if one of them is very thin.
72. I received an appraisal that says the diamond earrings I purchased are worth almost double what I paid for them. Did I get a great deal?
There is no way to tell from the appraisal. The reality is that many stores or online sources will appraise an item very high to suggest the selling price of the item is a bargain. Offering an item for sale as a discount from an appraised value is considered unethical by almost all jewellery associations. It is a common ploy on many online sites to say that they are offering an item for 50% or more, of appraised value, which is simply not true.
73. I went to sell the diamond I purchased 20 years ago and was given an offer a fraction of what I paid. Aren’t diamonds a great investment?
Most people look at investments like a stock or home and expect the item to go up in value every year or over time. That is not the case with diamonds. Diamonds are purchased as a symbolic and emotionally important item. They should never be purchased with the same idea as an investment such as a stock. Some diamonds that are sold by mall stores or at port of call stores have very little resale value in today’s market. Buy the diamond if you love the look and artistry of the item but not to sell for a profit in several years.
74. Are hollow chains and earrings good for everyday wear?
As a store owner, I hate hollow chains and super light hollow earrings. They dent and get damaged easily and are horrible to repair. I stay away from them in my store and while they look big and interesting they won’t stand up to everyday wear. I will add that some styles just can’t be made any other way than hollow due to the weight. However, there is hollow and extremely hollow. It is hard to tell the difference, but much of what is offered in stores today tends to be extremely light and will not last.
75. I bought my engagement ring from Troy Shoppe Jewellers; can I get a deal on the matching band?
Yes, you can get 15% off of both men’s and lady’s wedding bands. We value the loyalty and trust of our returning clients and offer this as a symbol of our appreciation.
76. Which is the best karat of gold to use?
There really is no such thing as to what is best. It depends on the purpose and personal preferences. Some cultures think anything less than 22K is not gold. Some countries use rose gold extensively. I find for general purposes, and most overall ease of use, best wear, and reasonable cost, 14K is great. It is still a higher content of gold than alloy (what is mixed with gold), the durability is great and the color whether white, yellow or rose is very appealing.
77. Do you offer insurance for my jewellery?
We do not offer insurance for jewellery. This is a highly specialized field and many stores that say they offer insurance have a list of exclusions that make the insurance almost useless. There are many insurance companies that will offer insurance as part of a home policy. One company that can help and only covers jewellery is Jewellers Mutual, https://www.jewelersmutual.com/.
78. Should I insure my jewellery?
Part of this depends on how much jewellery you have, the value of the jewellery and how often you wear your jewellery. Our feeling is that anything special, over $1500 in value, that is worn regularly should be insured. If you have an average home policy, there are amounts covered (check your policy), but there will be a deductible. Each policy is different, but most are a $1000 deductible. When you list a specific piece of jewellery to be insured on its own, often called ‘scheduled’, costs of insurance can range but are about 2% of the appraised value of the item. Again, this can vary with companies and other factors.
79. Can I sleep with my jewellery on?
Not really. Chains, necklaces and pendants will get tangled as you toss and turn. Sometimes a person may even get a hand caught near their neck when their hand is by their pillow and a sudden toss, and the necklace is broken. As for rings, they can get knocked against a headboard or nightstand and damage the gemstone or diamond. More importantly, many of us find our hands can change in size during sleep. If your hand swells and circulation is cut off, it may mean you have to have your ring cut off. I am sure a lot of people are saying, “I have always worn my jewellery to bed and never had a problem”. Those people are the lucky ones. I can only say that in our store, we see a lot of nighttime damage and a number of rings that need to be cut off due to a swollen finger having no circulation.
80. Can I swim with my jewellery?
I would not recommend it. The water is cool and acts as a lubricant. The coolness causes most hands to get smaller, and with the lubrication of the water, rings come off with no warning.
81. Will hot tubs hurt my jewellery?
This is not a good idea at all. Hot tubs have all kinds of purifying chemicals such as bromine. Bromine will attack the alloys that white gold is mixed with and harm the metal. A few years ago, a manufacturer actually did a study on hot tubs’ effect on white golds, and some jewellery alloys can have major problems in as little as 50 soaks. The other problem that can occur is that some gemstones (e.g. opal, tanzanite), do not fare well from sudden variation in temperatures. This is called thermal shock.
85. How can you help stop my ring from rolling around my finger?
There are several methods we use to help with this problem. The first is what is called an “arthritic shank”. This is where the bottom of your ring can open so that you don’t slide your ring on, but open the ring and then put it on, shut the shank and done. This is the most expensive of the options. See https://cliqjewelry.com/ , the system we have used for years. If your finger doesn’t have a huge difference between knuckle and finger, we use gold beads or ‘rollers’ to help prevent the ring from turning on your hand. These are not expensive and removable if they bother you. They are added to the bottom inside of the ring and act like little stabilizers.