pendant

Studio Tzela and Hearts On Fire

June 15, 2016

A custom Studio Tzela design by David set with spectacular Hearts On Fire diamonds….something special for a special someone! Check out Troy Shoppe Jewellers and Hearts On Fire (http://www.heartsonfire.com/) for more...

Troy Shoppe Jewellers

4.8

Based on 123 reviews

April Amanda

22:49 26 Jan 20

I would like to explain my experience with them over the past 7 months.When my fiancé went to... Troy Shoppe he was instantly impressed with both their ability to find the pink coloured Morganite I was looking for and design the exact ring I had asked him for in a relatively quick time frame. When he proposed to me in July I was over the moon & the ring they had made us was everything I had dreamt of. However, fast forward to September and to my dismay a diamond has fallen out of my ring! I was shocked but called Troy Shoppe to see what the repair process would be like. They are friendly over the phone and encouraged me to bring it in so they could resolve the issue. When I got there they began to explain to me that because my band is relatively thin that the claws on my diamonds were also pretty small. Therefore, they would easily snag, pull and catch on things as simple as the clothing I was wearing day to day! I was surprised to hear this especially since I am always cautious with my ring - never wearing it to clean, wash or during the gym. Obviously this was pretty shocking to hear so when I went home that night I asked my fiancé if the width of the band had come up when they were designing my ring. He informed me that it had - HE was worried it was too thin and THEY assured him that this was the style and that it would be completely fine. So he moved forward with the design that they had shown him. My ring was repaired and returned. However, now I was scared to wear it for fear of damaging it again. So I never wore it to work again - I teach preschool which isn't that labour intensive but I wanted to keep my ring safe. Imagine how frustrating and upsetting it is to not be able to wear your ring each day. Now fast forward again to December. I am preparing to go to my in-laws for dinner on Christmas Eve. When putting on my ring it slips out of my fingers and falls into the bathroom sink. The same diamond as before falls out! I again call Troy Shoppe to get it repaired again. Sadly due to the holidays they were unable to fix the ring until the new year. So I'm left trying to hide the damage while seeing family members we haven't gotten to see since the proposal. New Years passes and I am able to bring in my ring again. I express my frustration to the staff working of never being able to wear my ring and yet it still gets damaged. I also feel what are the chances that the EXACT SAME DIAMOND falls out a second time. AGAIN the staff tell me that it is my fault that the ring is damaged saying it can get knocked loose on door handles, etc! At this point I have had enough of this store telling me that it is my fault that their ring is consistently loosing diamonds! It is a brand new ring and made of "lower quality gold" to be sturdier!! None of my friends nor colleagues have ever lost a stone from their rings. It is made to be on the hand - we use our hands to dress, open doors, etc. the ring should be able to withstand these day to day activities. Regardless, the team fix the ring again and I am off on my way. Later that evening I am looking at my ring and notice a mark on the band right beside the place where the diamond was replaced. It is a significant indent that I can actually fit my fingernail in. I email the team to inquire about what I can only assume is a tool mark from the repair. In response I receive an email that can only be described as rude - stating yet again that it my fault for the flaw. They claim that the flaw came out during the polishing process and had to have been there before they touched it. There is no way I created this mark as I NEVER WEAR MY RING FOR FEAR OF DAMAGING IT! I also am constantly inspecting it again for the same fear. This company does not stand behind their work - if there is a flaw it will always be your fault for everything and they will not ever hold themselves accountable. I would never recommend this company to anyone in the future and would actually go out of my way to warn others about the service I have received. I will never bring my business back to this company.read more

Maurino Pacheco

21:27 14 Dec 19

We would highly recommend Troy Shoppe Jewelers to everyoneFrom the moment we walked in to making... our final selection all of the staff was super friendly and helpful. Dorian who helped us with our ring selection was very patient and very helpful even after we did a 360 degree turn with our ring selection. David the owner and ring designer even assisted us with our selection and was so helpful. Great job to everyone at Troy's they made a wonderful experience for usread more

Chrissy

20:10 02 Dec 19

Everyone at Troy Shoppe is amazing! We have purchased our engagement ring and wedding bands there.... It doesn't matter which employee you get, everyone is a pleasure to work with. No pushy sales, just quality service! We love to support local shops and you simply cannot beat Troy Shoppe!read more

Alexandra Furgala

19:48 05 Nov 19

I absolutely cannot say enough good things about Troy Shoppe! No matter what I go in there for,... whether it be new jewellery, a repair or anything else, the entire team is always incredibly helpful and always go above and beyond!! No matter how far in between my visits are Dorian never forgets my name and is so helpful! As far as custom goes if you can dream it, David can get it done, and done perfectly! I highly recommend this store and will never shop anywhere else!read more

Carter Madsen

23:43 03 Nov 19

Extraordinary attention to detail.Amazing service.Highest quality.Unique designs and... customization.David and his staff were incredible in guiding me through the design and fabrication of my wife’s custom engagement ring. Out of all the jewellers that I visited in Calgary and Vancouver, David was the most knowledgeable and honest. He was able to take my ideas and add a few of his own to make the perfect ring.read more

Angelique Meyer

01:54 31 Oct 19

David has been my jeweller for 23 years. I know exactly how many years because I bought my first... piece from him when I was expecting my 3rd child. A boy! So I bought myself the most spectacular blue sapphire. I still love the ring just as much today. And I love my son too! Ha Thank you David, you have been a part of all my milestones over the past two decades! Angeliqueread more

Lacey McMahon

01:00 28 Oct 19

I came here to get my white gold rings re-plated and polished. They were so quick getting them... done (2 business days) and they look absolutely amazing! I have had them done at other stores before and they never looked this good. So shiny and beautiful. They are professional and very kind. Thank you! Will definitely be back!read more

Devin R

23:36 26 Oct 19

I bought an engagement ring and our wedding bands with Denise at Troy Shoppe. Very good experience... overall. Patient and very helpful. David, the owner is also very nice and has great prices. We will definitely be coming back.read more

Rene Burke

19:03 26 Oct 19

We are long-time customers. David is great. The entire team is always pleasant and very... knowledgeable. Their customer service is exceptional and the prices are very reasonable. Excellent quality and value! Thank you.read more

Jennie B

23:00 18 Oct 19

My one and only go to jewelry store. Beautiful and elegant pieces. Just about everything I have is... custom made and I love them all. They are all works of art. David and his team are very friendly, attentive and catering to all my needs. ❤️read more

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