The bane of any jewellers’ existence is often a watch repair.  Yes, we do them and the reason they can be a problem is that we cannot guarantee a time frame for completion.  If the watch needs a battery, that is done in the store in 99% of cases while you wait.  However, if the watch needs parts then we have to source them from the manufacturer.  Some manufacturers are terribly slow with service and sending out parts.  Others tell us they have to come from Switzerland and could take several weeks.  In the meantime, we have to tell the client that the watch repair could take months.  If the watch repair is cleaning, reconditioning or electronic parts then generally the repair can be done in less than two weeks.  All repairs are done by estimate before the repair is performed.  All estimates are free of charge.